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Listening Techniques for a Work Relationship

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 楼主| 发表于 2013-5-3 09:39:20 | 显示全部楼层 |阅读模式
r is a veteran home-school educator and regular contributor to "Natural News." She is an accomplished gardener, seamstress, quilter, crocheter, painter, cook, decorator and digital graphics creator and she enjoys technical and computer gadgets. Hatter's Internet publications specialize in natural health and she plans to continue her formal education in the health field, focusing on nursing.
凯瑟琳·哈特是资深教育家,定期为《自然新闻》撰写家庭教育方面的文章。她是一个多才多艺的园丁、缝纫、钩针高手、画家、厨师、数字图形。她喜欢技术和计算机。她出版了《自然健康》,并且继续在健康领域的正规学习与教育,集中在护理方面。
Good listening skills facilitate effective communication.
译文:
Effective listening skills ensure that you hear and understand verbal communication. While important in any situation, listening techniques for a work relationship can make the difference between an advancing career and one that flounders. Honing your active listening skills can help ensure your professional success. Once you possess listening proficiency, you can use those skills in every area of your life.
有效的倾听技巧可以确保你更好地沟通。重要的是,无论什么情况下,倾听技巧可以有助于你事业更上一台阶。提高你的积极倾听技巧可以帮助你在职业上取得成功。如果你有好的倾听技巧,你就可以在生活的各个领域使用这些技巧。
Listen More
(一)多听
Strive to increase the amount of time you spend listening in proportion to the time you spend speaking. Gaining insight and information from others requires a substantial amount of listening. If you are talking, you are not listening effectively. Pay more attention to the quiet time you spend listening and focusing on what others are telling you to become more aware of listening and to increase it.
努力花费更多的时间来听,也就是说,获得洞察力与聆听他人谈话中的更多信息,这需要大量听。如果你没有有效地倾听,可以注重倾听,安静地专注地听,提高倾听能力。
Effective Listening
(二)有效倾听
Once you become aware of the ratio of your listening time to your speaking time, begin transforming your listening time into effective listening. Effective listening requires total concentration. According to the authors of “Business Communication, ” if people speak up to 200 words per minute and they can comprehend up to 500 words per minute, the difference gives the brain a significant amount of time for distractions instead of listening. Use this extra time to enhance your effective listening instead of letting yourself be distracted.
如果你意识到倾听时间与发言时间,可以把听的时间改成有效倾听。有效倾听要求“整体浓度”。根据对方的交流的速度,如果人们说话速度是每分钟200字,他们大概能理解每分钟500字,差别就在于用大脑多想,集中更多的时间专心听。使用更多的时间提高有效倾听,让自己集中。
Focused Listening
(三)专注地听
Remove distractions or tune them out as much as possible to focus your listening. Maintain eye contact with the speaker to show that you are paying attention and trying to understand the communicated words. Use body language such as relaxed and quiet gestures to communicate listening. Give encouraging responses to show you are listening -- nodding your head or saying “uh-huh” at appropriate times, for example.
消除干扰,尽可能地集中你的听。保持目光接触对方,表示你重视并试图了解整个谈话。用放松和平静的肢体语言,可以用手势沟通与倾听。表示你在积极地听,例如,在恰当的时候点头或说嗯。
Paraphrasing and Summarizing
(四)释义小结
After a speaker communicates, an effective listener paraphrases the information to ensure understanding. Restating information in your own words back to the speaker helps you understand it fully and it also enables the speaker to correct any misperceptions or errors in comprehension. After paraphrasing, a natural exchange may result where the speaker and listener engage in questions and responses to clarify ideas and information. At the end of an effective communication exchange, the listener should summarize the perceived message in a few key points.
对方说完后,有效的倾听者把听到的信息准确转述。用你自己的话重复信息,帮助你还未理解到的部分或存在的什么误解。复述、轻松、平静地交谈,可以让谈话者与聆听者参与者互动互答,清晰的地表达信息。有效的沟通交流,听众应该小结信息中重要的几个关键点。
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